Town Hall: Learner Services and Support

Concurrent Session 9
Streamed Session

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Brief Abstract

Please join the Strand Chairs as they bring together “the community” of experts and participants to hold an interactive discussion on the main trends and hot topics that are taking root in this strand.


Craig Lamb Ph.D. joined Genesee Community College in 2013 and currently oversees the College’s online learning offerings/programs, its six regional campus centers, and the College's Media Services department. His entire higher education career has been within public colleges and universities, including positions at SUNY Empire State College, the University of Connecticut, and Plattsburgh State University. Along with his professional and administrative roles, Dr. Lamb has taught several college preparatory, student success, and academic skill development courses in face-to-face, hybrid, and online modalities for more than a decade. Dr. Lamb holds a Bachelor’s of Science in Psychology from St. Lawrence University, a Master’s of Science in College and Agency Counseling from Plattsburgh State University, and a Ph.D. in Educational Administration and Policy Studies from the State University of New York University at Albany. He was recognized in 2011 with the SUNY Chancellor’s Award for Excellence in Professional Service.
Andrew holds the Ph.D. in Higher Education Leadership, Management, and Policy from Seton Hall University in 2013. His dissertation is titled, The Strained Partnership Between Secularization and Sectarianism in Higher Education. He earned my B.A. in religion from Westminster College (PA) followed by my M.Div. and Th.M. from Princeton Theological Seminary where he won the Fellowship in Practical Theology. Andrew began work in faculty development as a Senior Instructional Designer at Seton Hall University in South Orange, NJ and then as a Federal Title III Grant Program Director at Mount Aloysius College in Cresson, PA. He has published in the Teacher’s College Record, the Journal for Cultural and Religious Theory, and the Journal of Religion and Popular Culture. He has also co-written a book chapter in the volume, Private Higher Education in Post-Communist Europe: In Search of Legitimacy (2007). Andrew has presented at conferences such as The Association for the Study of Higher Education, the Online Learning Consortium, Educause, and the Educause Learning Initiative. He is the proud father of two young boys and have an adorable black lab. He is an avid reader, drummer, insatiable consumer of music, coffee fiend, and you will find him running whenever and wherever he can.
As the Dean of Library and Learning Services at Rasmussen College, I oversee our CRLA-certified mentoring and tutoring programs in which our online Peer Tutors and Peer Mentors facilitate approximately 7,000 virtual appointments with students annually. I also serve as the Professional Development Director for the College Reading and Learning Association and as a board member for my state chapter of NADE. I am an (NCLCA) Certified Learning Center Professional - Level Three.
Cindy Jennings is Director of Learning Technologies and Cp-PI of a Department of Education Title III Strengthening Institutions Grant (Awarded 2014) at the University of South Carolina Upstate. Under her leadership, this department serves to support digital pedagogy and learning with technology in a variety of engagement modes including face-to-face or fully online environments; blended, hybrid or flipped modes. Further, the department provides instructional design support and guidance for individuals and groups to enhance student engagement; guide in thoughtful technology selection from a critical pedagogical perspective. The department offers instructional design support for individuals and groups and a year-round program of formal and informal development opportunities. Follow the Department of Learning Technologies at USC Upstate hashtags: #DLTUpstate, and #su2sup for the active learning initiative. Cindy's work life in higher education began over 35 years ago with a first teaching position in nursing as a new graduate school grad. Cindy taught at that first institution long enough to earn tenure and be promoted for the first time; then relocated to the beautiful foothills of the Appalachians where she has been with her family ever since. Cindy has had the good fortune to work at her current institution for the past 31 years where she has continued to teach, and has had wonderful opportunities to branch out into MANY other things from support for continuing her education (towards an entirely new direction - where the current teaching with technology focus comes from), to helping create a whole new major/degree program in informatics. Cindy has participated in faculty governance and has served in university administration. Cindy holds a Master's Degree in Education with an Educational Technology emphasis; a Master of Science Degree in Nursing with and Education emphasis, A Post-Master's Certificate in Nursing Informatics; A Bachelor of Science Degree in Nursing, and an Associate in Arts Degree in Nursing. Cindy writes and shares aspects of her work on her blog at:
BethMarie Gooding began her work with Rasmussen College in 2005, initially as a campus librarian at the Fargo campus. She moved to the national online campus as their librarian in 2009 before becoming the Associate Dean of Library. She is a graduate of Indiana University with a M.L.I.S. in Library Science and an M.S. in Education. BethMarie is on the board of directors for PACODES an international library project in South Sudan and is active in academic conference presentations and organizations including ACRL, ALA and the Online Learning Consortium.

Extended Abstract