On-Demand Learner Supports: Where And When They Are Needed
Concurrent Session 1
SupportU is a menu of online complementary services to augment the regular curriculum and instruction. It includes 24/7 Tutoring on Demand in writing, library, and key subject-matter areas, as well as paper reviews by writing tutors who return the papers within 24 hours and an automated instant paper review tool. Learn how Bridgepoint Education improved retention through these innovative approaches.
Today’s learners balance competing priorities while pursuing their educational goals. Whether working a full-time job and raising children alone, completing missions while deployed in a far distant land, or finding a second career because one was let go after many years of stable employment, traditional models of delivery must be revised for higher education to be reachable. Educational innovations rooted in sound best practices must be tested, revised, improved, and applied at scale so that they are accessible where and when learners need them. SupportU is a menu of online complementary services to augment the regular curriculum and instruction. It includes 24/7 Tutoring on Demand in writing, library, and key subject-matter areas, as well as paper reviews by writing tutors who return the papers within 24 hours and an automated instant paper review tool. Learners who use these supports are more likely to pass courses, earn higher course points, and persist throughout their programs. They are also less likely to drop their courses. Further results indicate that engaging all learners requires significant insights into their perceptions and preferences, followed with effective responses. For example, while there is a proportionally equivalent use of paper review tools by male and female students, female students are much more likely than male students to reach out for 24/7 Tutoring On Demand.
AskAshford is an online knowledge base that provides immediate answers to some of the most frequently asked learner questions. It has significantly reduced the number of contacts with Live Chat, thus freeing staff to provide students with personalized responses to more complex questions. A public facing writing center website is full of robust content to meet the needs of all learners, and yet specifically designed with the Ashford University student in mind.
Any learner, and particularly today’s learners, may wonder if higher education is really an option. Even after starting, many will want to give up. SupportU is a commitment to these students, and to providing solutions where and when they are needed. Our hope is that each learner will find the help that s/he needs, and just keep going.