Validating Student Outcomes & Accreditation Standards With Online Proctoring Metrics

Concurrent Session 7

Brief Abstract

In this session you’ll learn how ProctorU is working with institutions in new ways by using online proctoring data to help validate student outcomes, monitor and verify that academic integrity is being upheld, and offer solid evidence to accrediting bodies that an institution is meeting or exceeding standards.


Ashley Norris, PhD Ashley has spent the past 13 years in higher education as both a faculty member and administrator across major institutions such as University of Alabama, Samford university and most recently, University of Phoenix in which she served as the Dean of Programmatic Accreditation and Regulatory Affairs. She has led thought leadership on ethics and integrity in education and continues to spearhead those efforts for ProctorU’s key initiatives on academic integrity. She also leads academic partnerships and works with organizations and institutions on developing policies, best practices and procedures to support their innovation and accreditation needs.
I have a BA in English from the Ohio State University, an MA from the Union Institute & University/Vermont College in English & Women's Studies, two graduate certificates from Appalachian State University (Media Literacy & Educational Media Instructional Technology: Web-Based Distance Learning), and a Ph.D. in Higher Education Leadership from Capella University.

Extended Abstract

The industry of online proctoring was created to help institutions of higher education uphold the academic integrity of their online programs and to ensure the credibility of online degrees equals that of traditional degrees obtained on-campus. As technology has evolved, the ability of online proctoring has also progressed to meet and exceed this mission. The data collected for proctoring purposes not only protects against academic dishonesty, but also offers valuable insight into the institution’s student behaviors related to assessment and academic integrity.

During this session, you’ll hear from Ashley Norris on how ProctorU is using data and years of academic integrity experience to act as a true partner rather than just a service provider for institutions of higher education. We’ve found that data can help uncover trends in dishonest academic behaviors, and we use that data to consult with institutions to determine which type of proctoring solution will work best for their unique situation. Furthermore, we can help validate whether a solution is working based on metrics built to report on the prevention or confirmation of dishonest academic behaviors. We’ll outline how these metrics can not only be used as proof of an institutions return on their investment, but can also be used as evidence of academic integrity during a degree accreditation process.

You’ll also hear from Lisa Clark, Associate Vice President for Academic Affairs at the University of Northwestern Ohio. As a ProctorU partner and peer reviewer for the Higher Learning Commission (HLC), Lisa will share her unique perspective of how data can be used to validate university outcomes for accreditation. She will also share best practices on how institutions can use this data to increase the credibility of their online programs. While accreditation requirements for online proctoring are not stringent today, she will discuss how having more information about student behavior may help shape the future of accreditation standards for online programs.