Elements of Quality Online Education, Volume 3 in the Sloan-C Series (2001)

Elements of Quality Online Education, Volume 3 in the Sloan-C Series, is a groundbreaking study of important questions about quality in online learning from the perspectives of private, for-profit, and research university and college practitioners. What do learners like and dislike about online learning? What makes faculty happy and unhappy about teaching online? How can schools drive down costs and prices to achieve capacity enrollment while maintaining and improving the quality their distinctive missions have established? How can schools widen access to their programs by creating virtual environments that give timely and complete academic support and administrative services to build learning communities?

These are the questions the Alfred P. Sloan Foundation invited educators to study in a collaborative Sloan Consortium workshop that convened in September 2001. Ten peer-reviewed case studies present a wealth of inside information about the strategies successful programs are using to improve learning effectiveness, cost effectiveness, access, and student and faculty satisfaction. These elements of quality constitute the mission of the Sloan Consortium: to make education a part of everyday life, accessible and affordable for anyone, anywhere, at any time, in a wide variety of disciplines.

Table of Contents

Frank Mayadas, John Bourne, Janet C. Moore
Part I. Learning Effectiveness

Studies of Effectiveness of Learning Networks
Star Roxanne Hiltz, Yi Zhang, and Murray Turoff


Part II: Cost Effectiveness


Linking Quality and Cost
Tana Bishop and Claudine SchWeber
Factors in ALN Cost Effectiveness at BYU
J. Olin Campbell
Rethinking Cost-Benefit Models of Distance Learning
Leigh S. Estabrook


Part III: Access . . . A Focus on Student Support Services

World Campus: Setting Standards in Student Services
Jean McGrath, Heather Kiris Middleton, and Tamsin Crissman


Part IV: Faculty Satisfaction

Online Teaching as a Catalyst for Classroom-Based Instructional Transformation
Peter J. Shea, William Pelz, Eric E. Fredericksen, and Alexandra M. Pickett


Part V: Student Satisfaction

Pace University’s Focus on Student Satisfaction with Student Services in Online Education
David Sachs and Nancy Hale
Student Satisfaction and Reported Learning in the SUNY Learning Network
Peter J. Shea, Karen Swan, Eric E. Fredericksen, and Alexandra M. Pickett
Immediacy, Social Presence, and Asynchronous Discussion
Karen Swan
Student Satisfaction at the University of Phoenix Online Campus
Anthony P. Trippe