Online Student Support Services Guide

Author

Victoria Brown

The Online Student Support Scorecard was designed to facilitate the process of evaluating the support services at post-secondary institutions for those students taking most or all their courses online. The purpose of the scorecard is to provide a framework for an institution to evaluate whether the student services offered to online students are comparable to the services available to on-campus students. Institutions can use the results of the scorecard to identify strengths and weaknesses of various services essential to the success of the large and growing population of online students.

Download the OLC Quality Scorecard for Online Student Support.

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Table of Contents

Acknowledgements…………………………………………………………………………………………………………………………………………………… iii
Background ………………………………………………………………………………………………………………………………………………………………1
Admissions ……………………………………………………………………………………………………………………………………………………………… 4
Financial Aid ……………………………………………………………………………………………………………………………………………………………. 7
Pre-Enrollment Advising ……………………………………………………………………………………………………………………………………………. 3
Veteran’s Services ………………………………………………………………………………………………………………………………………………….. 12
Career Counseling ………………………………………………………………………………………………………………………………………………….. 14
Orientation …………………………………………………………………………………………………………………………………………………………….. 17
Post-Enrollment Services …………………………………………………………………………………………………………………………………………. 19
Library …………………………………………………………………………………………………………………………………………………………………… 25
Students with Disabilities Support ……………………………………………………………………………………………………………………………… 27
Technology Support ………………………………………………………………………………………………………………………………………………… 29
Graduate Student Support ……………………………………………………………………………………………………………………………………….. 31
References …………………………………………………………………………………………………………………………………………………………….. 34
About the Author …………………………………………………………………………………………………………………………………………………….. 35
Online Student Support Workgroup Members …………………………………………………………………………………………………………….. 36
Liasons ………………………………………………………………………………………………………………………………………………………………….. 37