Online Student Support Services Guide

Author

Victoria Brown

The Online Student Support Scorecard was designed to facilitate the process of evaluating the support services at post-secondary institutions for those students taking most or all their courses online. The purpose of the scorecard is to provide a framework for an institution to evaluate whether the student services offered to online students are comparable to the services available to on-campus students. Institutions can use the results of the scorecard to identify the strengths and weaknesses of various services essential to the success of this subset of students.

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Table of Contents

Acknowledgements…………………………………………………………………………………………………………………………………………………… iii
Background ………………………………………………………………………………………………………………………………………………………………1
Admissions ……………………………………………………………………………………………………………………………………………………………… 4
Financial Aid ……………………………………………………………………………………………………………………………………………………………. 7
Pre-Enrollment Advising ……………………………………………………………………………………………………………………………………………. 3
Veteran’s Services ………………………………………………………………………………………………………………………………………………….. 12
Career Counseling ………………………………………………………………………………………………………………………………………………….. 14
Orientation …………………………………………………………………………………………………………………………………………………………….. 17
Post-Enrollment Services …………………………………………………………………………………………………………………………………………. 19
Library …………………………………………………………………………………………………………………………………………………………………… 25
Students with Disabilities Support ……………………………………………………………………………………………………………………………… 27
Technology Support ………………………………………………………………………………………………………………………………………………… 29
Graduate Student Support ……………………………………………………………………………………………………………………………………….. 31
References …………………………………………………………………………………………………………………………………………………………….. 34
About the Author …………………………………………………………………………………………………………………………………………………….. 35
Online Student Support Workgroup Members …………………………………………………………………………………………………………….. 36
Liasons ………………………………………………………………………………………………………………………………………………………………….. 37