Volume 17, Issue 1 - January 2013

Providing  Service  Innovations  to  Students  Inside  and  Outside  of  the  Online  Classroom: Focusing  on  Student  Success

Anita Crawley, University of California Los Angeles Extension, Illinois Online Network
Marie  Fetzner, Monroe  Community  College

While   institutions   recognize   the   need   to   provide   online   student   support   services,   the   most   effective   approaches   for   developing  and   delivering   these   services   are   not   always   clear.   The   need   to   support   students  inside  and  outside  the  online  classroom  calls for  collaborative  efforts  from  many  constituencies.     The   articles   in   this   volume   illustrate   good   practices   in   providing   student-­centered   service   innovations   designed  to  improve  academic  success  and  retention.  

What  Do  Unsuccessful  Online  Students  Want  Us  to  Know?

Marie  Fetzner, Monroe  Community  College

Over the past twelve years, Monroe Community College (MCC), in Rochester, NY, has administered three surveys to non-successful online students to ask about their perceptions of online learning and to learn about student perceived barriers in the online environment. For these surveys, non-successful students were defined as those students who...

Developing  and  Implementing  Comprehensive  Student  Support  Services  for  Online  Students

Marwin  Britto, Lone Star College System  
Susan Rush, Lone Star College System

Student  retention  in  higher  education  has  become  a  critical  focus  in  recent  years.  This  paper  describes   the   efforts   of   Lone   Star   College-­Online   and   its   Online   Student   Support   Services   unit   to   build   and   implement...

Developing  and  Implementing  a  Mandatory  Online  Student  Orientation

Kona Renee Jones, Richland Community College

A   rural   Community   College   evaluated   its   procedures   for   preparing   students   for   online   courses   and   determined   it   was   not   meeting   the   needs   of   the   students.      Through   the   use   of   the...

Online  Advising  Pilot  at  the  Community  College  of  Vermont  

Kimberly  Nolan, Community  College  of  Vermont

As more colleges add online courses and fully online programs, the need to offer online supports to students becomes more apparent. The connection to an adviser is critical for all students, but for online students it can serve as their primary connection to the institution. In Fall 2011 a pilot...

Social and Student Engagement and Support: The Sloan-C Quality Scorecard for the Administration of Online Programs

Janet C. Moore, The Sloan Consortium
Kaye Shelton, Lamar University

As combinations of place-based, blended and fully online education proliferate, so do options for support and services. Aligning with regional accreditation criteria, the Sloan-C Quality Scorecard for the Administration of Online Programs is a useful way for institutions to measure and compare the quality of social and student engagement and...

Defining the Role Adjustment Profile of Learners and Instructors Online

Martha Burkle, Natural Sciences and Engineering Research Council of Canada / Informatics Circle of Research Excellence
Martha Cleveland-Innes, Athabasca University

Recent research in online learning [1] identifies five areas of adjustment for students experience becoming a competent online learner: virtual interaction, self-identity, instructor role, course design and technology. This paper is about the first, second and third of these areas and about the importance of analyzing the role that students...

Online Mentoring for Biotechnology Graduate Students: An Industry-Academia Partnership

Rana Khan, University of Maryland University College
Arhonda Gogos, Independent Consultant and External Evaluator

The Professional Science Master’s Biotechnology program at the University of Maryland University College developed and implemented a novel online mentoring program to increase synergy with the biotechnology industry. In this program, Master’s students are paired with mentors from the biotechnology industry. A mentor assistant, who is a graduate of the...

Accommodating Mobile Learning in College Programs

Jay Alden, National Defense University

Mobile devices and applications are expected to have a significant impact on teaching and learning in the near future. Yet colleges and universities are currently facing severe budget constraints and discretionary funding is restricted for new initiatives. The question addressed in this paper is: “What strategy should an institution of higher...

Implementing  Electronic  Portfolios  Through  Social  Media  Platforms:  Steps  and  Student  Perceptions

David  W.  Denton, Seattle  Pacific  University            
David Wicks, Seattle Pacific University

Over   the   last   two   decades,   students   and   teachers,   across   educational   levels   and   disciplines,   have   been   subject  to  a  variety  of school  reform  efforts.  Nevertheless,  some  instructional  practices,  such  as  portfolio   assessment,   persist  ...

Educational Leadership in an Online World: Connecting Students to Technology, Responsibly, Safely and Ethically

The current gap in technology knowledge and lack of leadership preparation related to digital literacy for school environments can cause serious problems, as school leaders, parents, and broader social communities are currently realizing. The authors describe strategies for educational leaders to prepare their stakeholder groups for a digital future, as...

U-Pace Instruction: Improving Student Success by Integrating Content Mastery and Amplified Assistance

Diane M. Reddy, University of Wisconsin-Milwaukee
Raymond Fleming, University of Wisconsin-Milwaukee
Laura E. Pedrick, University of Wisconsin-Milwaukee
Danielle L. Jirovec, University of Wisconsin-Milwaukee
Heidi M. Pfeiffer, University of Wisconsin-Milwaukee
Katie A. Ports, Virginia Commonwealth University
Jessica L. Barnack-Tavlaris, The College of New Jersey
Alicia M. Helion, Lakeland College
Rodney A. Swain, University of Wisconsin-Milwaukee

U-Pace, an instructional intervention, has potential for widespread implementation because student behavior recorded in any learning management system is used by U-Pace instructors to tailor coaching of student learning based on students’ strengths and motivations. U-Pace utilizes an online learning environment to integrate content mastery with Amplified Assistance (instructor-initiated, individually...

The Social & Mobile Learning Experiences of Students Using Mobile E-books

Jeffrey S. Kissinger, Florida State College

This research was designed to explore the learning experiences of state college students using mobile electronic textbook (e-book) readers. The purpose of the study was to build a rich description of how students used e-books delivered on mobile computing devices for college-level, introductory sociology courses at a public state college...