Why Human-centered Online Proctoring Is Needed In Every Level of Exam Security
Concurrent Session 2
Human interaction and involvement in the proctoring process are paramount to your exams’ integrity. During this presentation you’ll learn all the reasons why software-only proctoring systems don’t work, and how you can infinitely scale human-centered proctoring solutions to improve your test security, administrative workload, and test-taker experience.
During this unprecedented time, everyone within the education landscape has had to learn the importance of secure online proctoring. As we helped our partners adjust to a fully online learning environment and administered millions of exams during the pandemic, we continually evaluated how we could best serve both students and administrators in terms of academic integrity, test-taker journey, and program assessment. We came to an inevitable conclusion: real, live humans are the most critical part in administering reliable, fair, and secure online exams.
During this presentation we’ll tell you all the reasons why we decided to take a stand against software-only solutions, what we’ve learned since we did, and how human-centered, tech-enabled proctoring solutions can scale to meet the security needs of every exam on your campus – from a first-year philosophy class to a final practical nursing exam. Not all exams are created equal, and neither are all proctoring solutions. Different exams require different levels of security – from user login to securing the test-taker environment to breach intervention. We’ll show you how to determine which human-centered solution best fits your program’s needs, and how scaling to the correct level can positively impact your exam integrity, budget, administrative workload, and test-taker experience. You’ll also see real-life examples of how we’ve used the most effective and flexible aspects of artificial intelligence to assist (not replace!) our proctors, as well as how tech-only systems can create unnecessary stress and administrative workload.