In Search Of A Quality Online Program: Steps For Program Evaluation And Improvement

Pre-Conference Workshop Session 1
OLC Session

Brief Abstract

Participants will learn to apply the OLC Quality Scorecard metrics, uncover and evaluate quality indicators in key categories, and consider thoughtful recommendations for implementation.


Participate in two pre-conference workshops for one low price. Register for this pre-conference workshop together with "Virtually Inspired: Showcasing Innovations In Online Learning" and save $75 on the combined cost. 

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There is a fee for this Pre-Conference Workshop: $205 Early Bird / $235 Full Price

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Kaye Shelton, Ph.D. is a Professor of Educational Leadership in the Center for Doctoral Studies in the College of Education at Lamar University. Previously as the Dean of Online Education for Dallas Baptist University, she led the development and ongoing operations of their online education programs with over 55 majors and degrees offered fully online. She is certified as an online instructor, teaching online since 1999, and also an online education consultant. Winner of the both the Blackboard and eLearning exemplary online course awards, she has published over 40 articles and book chapters in the field of online education, including a coauthored book entitled An Administrator's Guide to Online Education. Dr. Shelton was also awarded a Sloan-C Effective Practice award for her research on the Quality Scorecard for the Administration of Online Education Programs, the John R. Bourne award for Outstanding Achievement in Online Education and the NCPEA Morphet Dissertation award.  Dr. Shelton has been involved with research in online education since 1997 and has spoken at numerous conferences and workshops and advised peer institutions regarding the creation of an online education program and best practices for teaching online and faculty support.  Recently, Dr. Shelton has been involved in the national and international use of the OLC Quality Scorecard for the Administration of Online Programs as it has been adopted by institutions in Latin America. She is also an Online Learning Consortium Quality Scorecard program evaluator and teaches workshops regarding its implementation.  
Jennifer Mathes, Ph.D serves as the Chief Executive Officer at the Online Learning Consortium. In this role, she provides the strategic direction for the organization and supports the development of key projects and programs to support OLC members. Dr. Mathes has 25 years of experience in both public and private education where she has continuously supported digital learning initiatives. In addition, Dr. Mathes is the author of the ICDE Report Global Quality in Online, Open, Flexible and Technology Enhanced Education: An Analysis of Strengths, Weaknesses, Opportunities and Threats (2019) and co-editor of the OLC Quality Scorecard Handbook: Criteria for Excellence in Blended Learning Programs (2017). She continues to write and present on key topics in online, blended and digital learning.

Extended Abstract

The concept of 'quality' in online education can be elusive and complex. Nevertheless, we must diligently pursue the advancement of quality in our online programs.. Through an educational research study with several dozen seasoned online educators a process for quality evaluation was developed. The 2014 OLC Scorecard continues to advance the field, simplifying the steps needed to identify, measure and quantify elements of quality within an online education program. Participants will learn how to apply the OLC Quality Scorecard metrics, uncover, and evaluate quality indicators in key categories, and consider thoughtful recommendations for implementation. In addition, participants will share best practices and discuss barriers and challenges in online program quality.