Pleasure, Flow, and Meaning — 3 Approaches to Designing a Proctoring Experience that Delights Your Students

Concurrent Session 4
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Brief Abstract

Learn about the surprising insights and innovations that can create the ideal online proctoring environment that enables institutions to maximize outcomes for students and educators (yes, that just happened!).

Presenters

Mark Musacchio is Senior Director of Sales, PSI Education. For the past eight years, Mark has worked with countless educators in higher education and certification organizations to help them with their assessment challenges. With a focus on customer experience, he works closely with senior leadership and account management to ensure quality and excellence throughout the customer lifecycle.

Extended Abstract

While online proctoring can offer the ultimate in flexibility and convenience, is it helping a student successfully demonstrate what they know? Is it making the administrator’s job more efficient?

At the center of each of these questions is user experience. It’s important, but often the most overlooked aspect of online proctoring. The roots of online proctoring issues aren’t necessarily the technology, but with the behind-the-scenes processes, like implementation, integration and training. Getting ahead of these challenges has the potential to improve not only the test-taking experience – but can potentially increase student performance and satisfaction.

In this session, learn about the approaches you can take to maximize outcomes for students and educators. Using real-world case studies, we’ll explore the entire experience from creating and scheduling exams, to reports after taking tests -- including multichannel test delivery.