Now what do I do?! Addressing Student Concerns in a Digital Classroom

Concurrent Session 3
Streamed Session

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Session Materials

Brief Abstract

Student issues confronted in the face-to-face classroom don’t disappear with the move to synchronous and asynchronous online learning.  The issues just get a bit more challenging to address. Join this conversation to share best strategies for effectively dealing with student issues. 


Sponsored By


Kate Grovergrys is a Spanish professor at Madison Area Technical College in Madison, Wisconsin. In her current position, she has developed and taught introductory, intermediate and advanced Spanish courses in a variety of formats including face-to-face, hybrid, online and accelerated. Prior to teaching at Madison Area Technical College, Kate taught Spanish at the University of Wisconsin-Madison and Lourdes High School in Rochester, Minnesota. She holds a B.A. in Spanish from Valparaiso University in Indiana, and a M.A. in Spanish Literature & Linguistics from the University of Wisconsin - Madison. In 2012, she became certified as an online instructor when she completed the E-learning and Online Teaching Graduate Certificate at UW-Stout. She is passionate about language teaching and enjoys fostering an engaging learning community in her classes.

Extended Abstract

While many things have changed in the world of education, some issues never change.  Understanding why students do the things they do to set themselves up for a less than successful experience, is an ever present challenge for instructors.  In the online learning environment, these problematic student behaviors can be magnified and complicated by relying on technology for communication.  


The presenters and participants will share scenarios to stimulate thought and discussion around student behaviors that impact student success in online courses, such as: 


Student doesn’t turn on camera in live online class

Student engages in inappropriate on camera behaviors

Student doesn’t understand material

Student isn’t turning in work

Student asks for extra credit

Student is negative in the discussion board

Student dislikes online classes

Student has violated academic integrity

Student continues to have technical difficulties

Student doesn’t want to engage with you . . . or others

Student misses a major assignment


The presentation will include the following elements:

  • Brief presentation with PowerPoint slides to examine how remote communication complicates student participation issues.

  • PowerPoint slides to present the scenarios and Mentimeter slides to present alternatives to course of action.

  • Breakout group activities to discuss and present alternatives to solving scenarios.

  • Full group activities requiring participation via discussion.