Student & Alumni Panel: What Veterans & Servicemembers Want Faculty & Administrators to Know about Online Education

This is the second webinar of the Sloan-C Webinar Series 2014: Increasing Online Student Success & Retention for Veterans, Servicemembers & Military Family Members

This panel includes Veterans, Servicemembers, and Military Family Members who are current students in or alumni of two-year and four-year online programs. Each student and alumnus/a will share what faculty and administrators need to know from their perspectives about working with Veterans, Servicemembers (Active Duty, Reserve, and National Guard), and Military Family Members as well as provide strategies and recommendations to increase online student success. The last part of the webinar will be open to questions from attendees.

Topics to be covered include:

  • Asynchronous/Synchronous Courses, Time Management & Retention
  • Critical Role of Academic Advisors
  • Optimization Services Provided by Office of Disability Services
  • Online Challenges Relating to Deployment: Technology, Engagement, Leave of Absence
  • Strategies from Servicemembers and Veterans for Working with Civilians in Online Programs
  • Recommendations to Support Student Success for Veterans, Servicemembers, and Military Family Members Enrolling in Online Education
Speaker Bio


Kristen Betts, EdD – Drexel University, School of Education, Clinical Professor

Kenneth Hartman, EdD – Eduventures, Senior Fellow & Principal Analyst; Board, Sloan-Consortium; Former US Army Officer

Panelists : 

David Acuff, MS – Special Enlisted Advisor, Defense Activity for Non-Traditional Education Support (DANTES); HMCM(FMF/SW), US Navy

Juliana Mercer – Current Undergraduate Student, Pennsylvania State University; US Marine Corps

Mark L. Ridley, MS – Associate, Booz Allen Hamilton; Previous Columbus State University; US Army Retired Lieutenant Colonel, Special Forces Officer