Building A Culture of Quality Online Teaching & Learning: A 3 Year Case Study & Student Impact Study

Concurrent Session 2

Session Materials

Brief Abstract

A state university’s vision and strategy to create a campus-wide QA culture will be presented. Based on a 3 year case study, participants will be introduced to a new proposed online instructional design system and the results of the data analysis.


Monica Munoz is an eLearning Specialist who has worked within the CSU system for the past five years. Currently, she works in the Office of the Online Campus at Cal State East Bay with online and hybrid faculty on implementing quality standards. Her passion lies in reducing the cost of instructional materials for students and continuously improving online courses to increase student success. She has contributed to the field of online learning by developing and co-authoring Reenvisioning an Instructional Design System for Higher Education, which provides an alternative, comprehensive instructional design model for online architects. Ms. Munoz has also presented at several education conferences including: UPCEA, eLearning and Innovative Pedagogies conference, Blackboard World, Textbook Affordability Conference and recently accepted Blackboard’s Catalyst Award for Leading Change.

Additional Authors

Cheryl Saelee is an Instructional Designer in the Office of the Online Campus at Cal State East Bay. For the past 6 years, she has worked in online education with faculty to enhance instructional delivery, improve learner assessment strategies and mitigate the challenges of online learning.

Extended Abstract

This session will present a public 4-year institution’s vision and strategy to create a sustainable QA culture on campus in an effort to promote continuous improvement of course design and its impact on students’ learning in online/hybrid courses. This session will present a case study about how a 4-year university leadership team created a quality assurance vision beginning with reviewing and updating relevant Faculty Senate policies. By collaborating with the campus advisory board, our design team and leadership, the institution was able to secure system funding for a grant opportunity  to leverage the resources to cultivate a culture of continuous improvement following QM standards. Led by a team of eLearning Specialists / Instructional Designers and our Faculty Development department, many faculty learning communities were formed and quarterly professional development opportunities have been designed, established, and offered. This three year effort resulted in:

  • increase in the number of QM certified courses

  • increase in the number of faculty certified as QM Peer Reviewers

  • decrease in student academic failure rates

  • widespread adoption of QA culture

During this session, participants will also learn about the importance of data collection, a proposed instructional design system and data analysis in regards to students’ learning and quality course design. Participants will also have the opportunity to discuss best practices, lessons learned, and next steps to sustain a culture of quality online teaching and learning.