Student Services Scorecard Keeping Score: Do Your Online Students Enjoy the Same Service as Traditional Students?

Pre-Conference Workshop Session 2

Session Materials

Brief Abstract

Through a collaborative statewide process, the Online Student Support Scorecard was designed to assist postsecondary institutions in evaluating the strengths and weaknesses of the services available for online students. Participants will practice how to use the scorecard to evaluate services and discuss potential solutions to improve online support at their institution.

Register for the Tuesday Quality Workshop Combo Package 2; receive a complimentary registration to the Wednesday AM OLC Global Quality Summit.  Lunch is included both Tuesday and Wednesday for combo package registrants.  $375 Early Bird / $435 Full Price

  • Tues AM (9:00am-12:00pm) :  Using the OLC Quality Scorecard:  From Introduction to Implementation
  • Tues PM  (1:00pm-5:00pm) :  Student Services Scorecard Keeping Score:  Do Your Online Students Enjoy the Same Service as Traditional Students?
  • Wed AM (8:30am-11:30am) :  OLC Global Quality Summit

The fee for this Pre-Conference Workshop is: $205 Early Bird / $235 Full Price

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Dr. Victoria Brown is the Assistant Provost for eLearning at Florida Atlantic University. She oversees instructional technology, including training, supporting, and assisting faculty and staff who utilize eLearning, as well as managing the day-to-day operations at the Center for eLearning. Dr. Brown also has twenty years of experience teaching instructional technology for educators and business trainers and managed instructional design teams. She received her bachelors and masters degrees from Central Missouri State University and her doctorate from the University of West Florida.
Josh began serving online students and faculty in 1998, as the first distance learning help desk employee at the College of Central Florida. He has experienced the pains associated with the growth of online learning from the administrative, as well as the student perspective. He has served as his college's representative to the Members Council for Distance Learning and Student Support, of the Florida Virtual Campus, since 2010 and is currently serving as chair. This combination of student, administrative and policy experience services him well, as he seeks to continually improve the learning experience for online students.

Extended Abstract