How ProctorU Improves User Experience by Listening

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Brief Abstract

User experience is of utmost importance to competitive online software providers. ProctorU employs several channels to gather feedback from test-takers and administrators. Hailey is a Product Marketing Manager at ProctorU and has been with the company for nine years. In this session, she will explain the process used by ProctorU in order to make user feedback a reality while viewing a real-time product update.

Extended Abstract