Systems Administrator (Salesforce)


The Systems Administrator will lead the ongoing development of our deployment. The successful candidate will have a record of success in improving processes and adoption using the platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes including Fulfillment, Marketing, Outreach, and our core program business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Systems Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform. While the primary responsibilities will involve the administration of Salesforce, occasionally supporting the development and administration of other systems related to OLC operations and initiatives may be required.

Job Duties

  • Serve as the primary system administrator for the environment with 25+ internal users (5000+ community users)
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepares for upgrades
  • Manage data feeds and other integrations
  • Coordinate the evaluation, scope, and completion of new development requests.
  • Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
  • Lead and implement training of users, helping to grow the skill set across the organization with training and documentation
  • Effectively act as the liaison between our users, vendors and the application development teams
  • Work independently with members of the user community to define and document development requirements

Minimum Qualifications

  • Minimum two years of experience as a administrator
  • Admin (ADM201 and ADM211) certified
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of best practices and functionality
  • Strong data management abilities
  • Working experience with training and user development, as well as documentation of process
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements
  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate the ability to communicate effectively at all levels of the organization
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on and all upstream and downstream applications, systems and processes

Preferred Qualifications

  • Sales Cloud, Service Cloud, Fonteva and Developer certifications
  • Experience with nonprofit processes
  • Previous experience working in a SCRUM or agile environment

Please send resume and cover letter to

Deadline for applications is June 5, 2020.