Measure and improve the quality of your online programs.

¿Español? Acceda a La Tarjeta de Puntuación de OLC para la Administración de Programas Educativos en Línea.

The OLC Quality Scorecard for the Administration of Online Programs provides benchmarks and standards to help you evaluate your online learning programs. 

By using the OLC Scorecard, an administrator – regardless of size or type of institution – can determine strengths and weaknesses of their program, and initiate planning efforts towards areas of improvement. The scorecard can also be used to demonstrate elements of quality to higher education accrediting bodies.

The Scorecard will give you the steps needed to identify, measure and quantify elements of quality within an online education program, providing the metrics to uncover and evaluate quality indicators in key categories, which include: Institutional Support, Technology Support. Course Development / Instructional Design, Course Structure, Teaching & Learning, Social and Student Engagement, Faculty Support, Student Support and Evaluations & Assessment.

Institutions can pursue a third-party, independent program review through the OLC Quality Scorecard Endorsement. Those that achieve exemplary status may be eligible to display an OLC Exemplary Program logo on their website.

The Quality Scorecard Navigator is our premium service which brings OLC experts to your institution to perform an expert analysis for you, guided by your input.


An Interactive Version is available for OLC Institutional Members.  It serves as an online, collaborative dashboard and repository to assess, enhance and measure the effectiveness of your programs online. Become an OLC Institutional Member.

If you prefer paper workbooks, you may purchase A Practical Handbook to Implement the Quality Scorecard for the Administration of Online Programs through our Publications page.  

A free version of the Administration of Online Programs Quality Scorecard is also available to download.



“We have found the OLC Quality Scorecard to be a very effective tool for the administration of online education programs. The Scorecard provides a helpful framework for strategic planning and is used to evaluate programs, identify areas for change, and reassess annually.

Sandra Hirsh, Professor & Director, School of Information, San Jose State University