Driving Online Student Success Through Organizational Transformation

Concurrent Session 5

Brief Abstract

As online learners become increasingly diverse and distributed, ensuring their success requires support programs and practices to continually evolve. However, introducing and sustaining new approaches across organizational boundaries is no easy task. 

In this session, seasoned student success expert and certified Prosci®  Change Practitioner, Malika Clinkscales of InsideTrack will discuss how the latest advances in organizational change science can help online programs launch and sustain highly impactful student success initiatives.  She’ll be joined by colleague Colleen Arrey, who supports institutions across the nation in designing their student success programs.

Clinkscales and Arrey will share tips and strategies for effective organizational transformation in the higher education context, with a special emphasis on the application of key principles to improving online student outcomes.  Participants will gain insight into the powerful Prosci ADKAR® framework, which offers a step-by-step guide for executing organizational change. Specific topics to be covered include: effective change leadership; developing an organization’s capacity to manage change; and avoiding initiative fatigue.

Attendees will also enjoy case studies of successful efforts at institutions like theirs and be encouraged to share their own experiences, so everyone benefits from the collective knowledge and wisdom of the group. Participants will walk away with actionable insights on how to achieve their goals through effective organizational transformation, while keeping stakeholders at every level informed, enthusiastic and confident. 


Extended Abstract