Driving Online Student Success Through Organizational Transformation

Concurrent Session 5

Brief Abstract

As online learners become increasingly diverse and distributed, ensuring their success requires support programs and practices to continually evolve. However, introducing and sustaining new approaches across organizational boundaries is no easy task. 

In this session, seasoned student success expert and certified Prosci®  Change Practitioner, Malika Clinkscales of InsideTrack will discuss how the latest advances in organizational change science can help online programs launch and sustain highly impactful student success initiatives.  She’ll be joined by colleague Colleen Arrey, who supports institutions across the nation in designing their student success programs.

Clinkscales and Arrey will share tips and strategies for effective organizational transformation in the higher education context, with a special emphasis on the application of key principles to improving online student outcomes.  Participants will gain insight into the powerful Prosci ADKAR® framework, which offers a step-by-step guide for executing organizational change. Specific topics to be covered include: effective change leadership; developing an organization’s capacity to manage change; and avoiding initiative fatigue.

Attendees will also enjoy case studies of successful efforts at institutions like theirs and be encouraged to share their own experiences, so everyone benefits from the collective knowledge and wisdom of the group. Participants will walk away with actionable insights on how to achieve their goals through effective organizational transformation, while keeping stakeholders at every level informed, enthusiastic and confident. 



Malika is a Senior Operations Team Manager at InsideTrack where she empowers coaches and client partners by driving team performance, coach development, manager mentoring, training and consultation. She also is a member of the Sales Support Team, Certified Inside Track Trainer and PROSCI Change Management Practitioner. Prior to InsideTrack, Malika worked in various industries including the non-profit, private, government and academic sectors. She held positions with the Office of the Surgeon General, The Points of Light Foundation, YWCA Boston and Meharry Medical College and many more. Additionally, she serves as a consultant in the areas of strategic planning, change management, project management, and student academic preparedness. Malika holds a Bachelor of Science Degree from Howard University, Washington DC, a Master of Arts in Women’s Health from Suffolk University, Boston, MA and a Masters of Science in Management, Strategy & Leadership from Michigan State University; Eli Broad College of Business East Lansing, MI. Malika believes that every dream is worth pursuing and that it is essential to leading a purpose-driven life. She sees coaching as a unique mechanism to equip students with intangible resources as they strive to achieve their goals. In her free time, Malika enjoys choreographing modern interpretive dance, competing in triathlons and traveling.

Extended Abstract