At Your Service: What Does ‘We’re Here To Support You’ Really Mean?

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Brief Abstract

It’s been blasted via emails, social media, and commercials for the last eight months – “We’re here to support you.” But did that support actual service the need? What does “support” and “service” really mean in times of urgency and under normal circumstances? And what do you and your students expect when someone says “We’re here for you.” In this foundry session, we will dig into what service and support mean to you and your students. How did your institution and companies that you rely on come around you during your transition to remote and online learning this year? What was successful that should be a pillar of service and what needs to evolve? This open discussion will help improve upon existing and build new services that address the true needs of faculty, students and administration.

Extended Abstract