A practical framework designed to evaluate, optimize, and elevate professional learning in association and corporate settings.
The Learning Experience (LX) Quality Standards provide a practical framework for evaluating the quality and effectiveness of professional learning experiences across corporate, nonprofit, association, and other organizational settings. These standards are designed to support high-quality training that is purposeful, learner-centered, engaging, and aligned with real-world performance needs.
The standards are organized into two complementary areas: Learning Design and Facilitated Delivery. Together, they address both training design and delivery, with attention to alignment, accessibility, engagement, assessment, facilitation, technology, and learner support. The result is a well-rounded set of standards that can guide review, improvement, and consistency across a wide range of learning experiences.
1. Training addresses a clearly defined organizational, performance, or learner need.
2. Intended audience, prerequisites, and expected prior knowledge are clearly stated.
3. Learning outcomes are specific, measurable, and clearly defined.
4. Content is up-to-date, relevant, and aligned with learning outcomes.
5. Training incorporates low-stakes activities for meaningful practice.
6. Learners receive timely, useful feedback that helps them improve.
7. Assessments provide credible evidence that learners meet the learning outcomes.
8. Training supports transfer of learning to the workplace or real-world context.
9. Completion requirements and activity instructions are clear.
10. Learning environment navigation and layout are clear and consistent.
11. Multimedia content is high quality, concise, and engaging.
12. Visual design is contemporary, aesthetically pleasing, and follows established graphic design principles.
13. Training meets WCAG 2.2 Level AA accessibility standards.
14. Training communicates how learners can get support.
15. Learning environment is free of broken links, spelling errors, and incorrect information.
1. Facilitator clearly communicates the purpose, goals, and participant expectations.
2. Facilitator demonstrates command of the learning content.
3. Facilitator explains concepts clearly and uses relevant examples.
4. Facilitator speaks clearly, fluently, and professionally.
5. Facilitator uses slides and other visual aids effectively to support understanding.
6. Facilitator uses pacing and timing effectively to support learning and engagement.
7. Facilitator demonstrates proficiency with the t echnologies used to deliver the training.
8. Facilitator addresses accessibility and accommodation needs.
9. Facilitator fosters an inclusive and respectful environment for participation.
10. Facilitator creates meaningful opportunities for participants to interact, reflect, and apply learning.
11. Facilitator provides constructive feedback and addresses questions effectively.
12. Facilitator monitors participant understanding and adjusts instruction as needed.
13. Facilitator reinforces key takeaways and clearly communicates appropriate next steps.
14. Facilitator provides relevant resources to support continued learning or application.
15. Facilitator solicits participant feedback about the learning experience.
Explore how OLC can help you implement or evaluate your organization’s quality strategies: